Empowering consumers and ensuring safety

Last updated: 11 February 2025

Get informed, stay safe, and resolve disputes with confidence.
Discover resources, guidance, and services for consumers and businesses in Western Australia.

Learn more about Consumer Protection

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Renting a home

Know your rights and responsibilities when renting a home.
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Retirement villages

Advice on finding a village, moving in and leaving.
Handling complaints

Handling complaints

Tips for business on managing customer complaints.
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Aboriginal consumers

Consumer rights resources to empower Aboriginal consumers.
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Buying a vehicle

What to look out for when buying a car.
Online shopping and gifts

Online shopping and gifts

Know your rights for returns when buying online and buying gifts.

Commissioner's Blog: Beware of this sneaky tactic when booking your next holiday

One way to get over post-holiday blues is to book another holiday.

Car dealers on notice over written-off vehicles

Consumer Protection has sounded a warning for motor vehicle dealers to ensure they are complying with tighter regulations on the sale of repairable write-offs o

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow.

Campaigns

Fuelwatch campaign

How to save over $1,300 on your fuel bill

It’s always worth shopping around by using FuelWatch.

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Holiday to home

$10,000 incentive for property owners to transition existing short-term rental accommodation to long term rental.

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Ticket scalping

Don’t miss out on your favourite band because you bought a dodgy ticket. Resale tickets must have specific information and not cost more than 10% of the original ticket price. 

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Contact us

We’re always here and happy to help! Reach out to us on any issues about tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations, and charities and associations. 

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